Welcome to our FAQ section! At WaveLuxe, we’re dedicated to providing you with stylish, high-quality swimwear that makes you feel confident and beautiful. Below you’ll find answers to our most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, please don’t hesitate to contact us at [email protected].

About Our Products

Q: What styles of swimwear does WaveLuxe offer?
A: We specialize in trendy, feminine swimwear with a focus on comfort and style. Our collection includes:
  • Bandeau and Bralette Bikini Tops for effortless chic
  • Boardshorts for sporty elegance
  • High Cut, High Waisted, and Hipster Bikini Bottoms to flatter every body type
Each piece is designed with real women in mind, combining fashion with functionality.
Q: Are your swimwear pieces true to size?
A: Yes! We take great care in ensuring our sizing is accurate and consistent. Each product page includes detailed size charts with measurements to help you find your perfect fit. If you’re between sizes or unsure, we recommend sizing up for comfort.
Q: How should I care for my WaveLuxe swimwear?
A: To keep your swimwear looking its best:
  • Hand wash in cool water with mild detergent
  • Avoid wringing or twisting the fabric
  • Lay flat to dry away from direct sunlight
  • Rinse immediately after swimming in chlorinated or salt water
Proper care will help maintain the color and elasticity of your pieces.

Ordering & Account

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, hassle-free checkout. All transactions are encrypted for your security.
Q: How do I create an account?
A: You can create an account during checkout by selecting “Create an Account” after entering your shipping information. Having an account allows you to track orders, save your preferences, and checkout faster next time.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to get your swimwear to you as soon as possible. If you need to modify or cancel your order, please email us at [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.

Shipping & Delivery

Q: What shipping options are available?
A: We offer two convenient shipping options:
  • Express Shipping (10-15 business days): $12.95 flat rate via DHL or FedEx with tracking and insurance
  • Free Standard Shipping (15-25 business days): Free on orders over $50 via EMS with basic tracking
All orders are processed within 1-2 business days from our Nashville studio.
Q: Do you ship internationally?
A: Yes! We proudly ship worldwide, excluding certain remote areas in Asia. During checkout, simply enter your address to confirm shipping availability to your location.
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with tracking information. You can also check your account dashboard for updates on your order status.
Q: What if my package is lost or damaged?
A: All Express shipments include insurance. If your package is lost or arrives damaged, please contact us immediately at [email protected] with your order number and photos of any damage. We’ll work quickly to resolve the issue.

Returns & Exchanges

Q: What is your return policy?
A: We want you to love your WaveLuxe pieces! You may return unworn, unwashed items with tags attached within 15 days of delivery for a refund or exchange. Simply email our customer care team at [email protected] with your order details to initiate a return.
Q: How long does it take to process a return?
A: Once we receive your return, please allow 3-5 business days for processing. You’ll receive an email notification once your refund has been issued. Refunds typically appear in your account within 5-10 business days, depending on your payment method.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item received was incorrect or defective. We recommend using a trackable shipping method as we cannot be responsible for lost return packages.

Still Have Questions?

We’re here to help! Contact our friendly customer care team at [email protected] or write to us at:

WaveLuxe Store
3528 Seasons Dr
Nashville, US 37013

Thank you for choosing WaveLuxe – where every wave begins with confidence!