At WaveLuxe, we want you to love your swimwear as much as we do. If you’re not completely satisfied with your purchase of our bandeau bikinis, high-cut bottoms, or boardshorts, we’re happy to offer returns or exchanges within 15 days of receiving your order.

Our Return Promise

We stand behind the quality of our swimwear. If any item doesn’t meet your expectations, we’ll make it right with a refund or exchange. Please note that all swimwear must be unworn, unwashed, and in original condition with tags attached for hygienic reasons.

How to Return or Exchange

Step 1: Initiate Your Return/Exchange

Email our customer care team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange
Email Template: Subject: Return/Exchange Request – Order #[Your Order Number] Dear WaveLuxe Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Item(s) for return/exchange: – [Product Name] in [Size/Color] – [Product Name] in [Size/Color] Reason for return: [Please specify] I would prefer: [ ] Refund to original payment method [ ] Exchange for [Product Name] in [Size/Color] Please let me know the next steps. Best regards, [Your Full Name] [Your Email Address] [Your Order Number]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Returns without an RMA number cannot be processed.

Step 3: Ship Your Return

Package your unworn, tagged items securely and include the RMA number on the package. Ship to:

WaveLuxe Returns
3528 Seasons Dr
Nashville, TN 37013
USA

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days after we receive your return
  • Method: Refunds will be issued to your original payment method (credit card, PayPal, etc.)
  • Shipping Costs: Original shipping fees are non-refundable

Exchanges

For size or color exchanges:

  1. Follow the return process above
  2. Clearly indicate your desired exchange item in your email
  3. We’ll ship your new item once the return is received

For faster service, you may place a new order and return the original items separately.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Swimwear that has been worn, washed, or had tags removed
  • Final sale items (these will be clearly marked)
  • Custom or special order pieces

International Returns

For customers outside the U.S.:

  • You are responsible for any customs fees or return shipping costs
  • Please mark the package as “Returned Goods” to avoid additional charges
  • Refunds will be issued in USD and may vary based on exchange rates

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and replacement.

Have questions? Our customer care team is always happy to help at [email protected].

Thank you for choosing WaveLuxe for your swimwear needs. We’re committed to making your experience as smooth and enjoyable as our signature high-waisted bikini bottoms!