Shipping Policy

At WaveLuxe, we’re committed to making your swimwear shopping experience as effortless as a day at the beach. Below you’ll find all the details about our shipping options and hassle-free return process for our premium swimwear collection.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

International Shipping

We ship worldwide (excluding some remote areas and parts of Asia). International customers are responsible for any customs fees or import duties. Please mark packages as “Returned Goods” to avoid additional charges when making returns.

Returns & Exchanges

We want you to love your WaveLuxe swimwear as much as we do. If you’re not completely satisfied with your bandeau bikini tops, high-cut bottoms, boardshorts, or any of our stylish swimwear, we offer easy returns within 15 days of receiving your order.

How to Return or Exchange

Step 1: Initiate Your Return/Exchange
Email our customer care team at [email protected] within 15 days with:

• Your order number
• Item(s) you wish to return/exchange
• Reason for return
• Whether you prefer a refund or exchange

Email Template:

Step 2: Receive Return Authorization
Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Returns without an RMA number cannot be processed.

Step 3: Ship Your Return
Package your unworn, tagged items securely and include the RMA number on the package. Ship to:

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service.

Refund Processing

• Timing: Refunds are processed within 5-7 business days after we receive your return
• Method: Refunds will be issued to your original payment method (credit card, PayPal, etc.)
• Shipping Costs: Original shipping fees are non-refundable

Exchanges

For size or color exchanges:

• Follow the return process above
• Clearly indicate your desired exchange item in your email
• We’ll ship your new item once the return is received

For faster service, you may place a new order and return the original items separately.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and replacement.

Have questions? Our customer care team is always happy to help at [email protected].

Thank you for choosing WaveLuxe for your swimwear needs. We’re committed to making your experience as smooth and enjoyable as wearing our signature high-waisted bikini bottoms!